I can't get into the facility admin

Most access problems come from signing in on the wrong site or a missing role.

Browse the guide

For: Owners, managers and staff.

Steps

  1. Step 1: Use your facility's address

    The admin is at yourfacility.booking.aurazet.com/admin. On AuraZet Sports, Facility Owner Sign In asks for your facility's address and takes you there.

  2. Step 2: Sign in on that site

    Each facility's site has its own sign-in, even with the same email.

  3. Step 3: If you're sent back to sign in

    Your account isn't on this facility's team — or your account was deactivated. Ask your owner or manager to check Staff access.

  4. Step 4: Wrong password

    Reset it with Forgot password on the admin sign-in page.

  5. Step 5: Email not confirmed

    Confirm your email first; see I didn't get the confirmation email.